Need a hand? Our support team is here to help with account queries, withdrawals, payment methods, technical issues or general feedback. Whether it’s questions about slots, online casino or live casino games, active promotions, bonus balance and free spins, recent wins, featured games or live betting, we’ll respond promptly. Use live chat for quick help, email for detailed enquiries or phone us for urgent account matters. If you prefer, open a support ticket from your account Help centre and attach screenshots.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 2 hours; English, Dutch, German) |
| General enquiries | [email protected] (billing, account and general information) |
| Affiliate enquiries | [email protected] (partner team, onboarding and commission questions) |
| Phone | +44 20 7946 1328 |
| Working hours | Live chat 24/7; Phone Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Please use a clear subject line and include your current contact details so we can review your request and get back to you without unnecessary delays. For account queries, make sure the details you provide match your registered information.
Contact Form
Response Time
Need help with your account, a payment or a bonus? Contact Winplace Casino support through live chat or email. Live chat is available around the clock for quick questions. Most support requests are answered within one business day. More complex issues, such as payment checks or account verification, may take longer depending on the details involved.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear your feedback. Share what’s working well or let us know what could be easier, clearer, or more useful. Every message is reviewed carefully, and your comments help us improve the service and make the website more convenient for everyone.